Job description
Are you keen to provide our hotel guests with excellent service for inquiries and room bookings? Do you enjoy ensuring that guests feel wholly comfortable and want to come back? If so, we want you to join our team at Schloss Leopoldskron in Salzburg, Austria as a Reservations Associate!
WHO WE ARE
Nestled by a small, idyllic lake and surrounded by 17 acres of stunning grounds, Schloss Leopoldskron is a historic hideaway just minutes from Salzburg’s Old Town. Built in 1736, our exclusive location offers 55 rooms, 12 palace suites, and two townhouses. With breathtaking views of the Alps and Hohensalzburg Fortress, we provide our guests with truly unforgettable experiences.
Schloss Leopoldskron is more than just a hotel—it’s also the home of Salzburg Global, an international non-profit organization whose mission is to overcome barriers and open up a world of better possibilities.
We seek to be an exemplary international institution in terms of equity and environmental sustainability. We strongly encourage candidates from all backgrounds to apply and join us in our work.
WHAT WE OFFER
We are proud to offer our employees a range of benefits, including:
Flexible working hours to support a healthy work-life balance
Comprehensive training and development opportunities to help you achieve your career goals, including support with German language courses
Relocation support for candidates outside of Salzburg
Complimentary meals during your shifts
Free on-site parking
Complimentary access to the fitness center
Staff discounts on drinks at our Meierhof Bar
Special rates for Schloss Leopoldskron, Schlosshotels & Herrenhäusern, and DERAG Living Hotels
Discounts for local tourism attractions
Bonus payment based on organizational performance
Salary : starting at EUR 2.400,00 gross monthly (variable based on qualifications and experience) paid 14 times per year
At Schloss Leopoldskron, we believe that our team is our most valuable asset. We are committed to creating a supportive and inclusive work environment that fosters personal and professional growth. As Reservations Associate, you will have the opportunity to work alongside a diverse and dynamic team, where your contributions will be valued and celebrated.
WHAT YOU'LL BE DOING
Taking, processing, and controlling incoming individual and group reservations
Creating and sending reservation offers and confirmations
Communicating with individual guests over the phone
Handling general guest correspondence and administrative tasks (restaurant bookings, information about Salzburg and its attractions, support with tour bookings)
Entering reservations in the hotel system
Controlling all incoming reservations through our booking channels
Controlling arrivals for the next few days
Controlling departures for the next day
Assisting special guests (e.g., VIPs) and responding to their inquiries
Identifying guests’ needs and building relationships with them
Keeping the arriving guests lists up-to-date
Handling customer complaints and referring them to management if necessary
Ensuring compliance with health and quality standards
Job requirements
WHO WE’RE LOOKING FOR
Familiarity with hospitality industry standards
Proficiency in German and English; knowledge of additional languages is an advantage
Computer skills and MS Office fluency
Previous experience with reservations systems and software is desirable
A customer-oriented and professional attitude
An open-minded personality
Excellent communication skills
Administrative and organizational skills and time management
At Schloss Leopoldskron, we are committed to providing a warm and inclusive environment for all our hotel guests, visitors, and program participants.
We are an Equal Opportunity Employer and do not discriminate against applicants or employees.
Sustainable business practices are our highest priority in all areas. We encourage creative, equitable, and sustainable change and develop environmentally conscious and socially responsible practices at all levels. We believe that every team member plays a critical role in our journey toward sustainability.
or
All done!
Your application has been successfully submitted!
