General Manager, Hospitality

About Schloss Leopoldskron

Nestled by a small, idyllic lake and surrounded by 17 acres of stunning grounds, Schloss Leopoldskron is a historic hideaway just minutes from Salzburg's Old Town. Built in 1736, this enchanting location offers 55 rooms and 12 palace suites. With breathtaking views of the Alps and the Hohensalzburg Fortress, guests from around the world are welcomed to experience something truly unique and inspiring. Each year, we welcome over 25,000 guests - ranging from individual visitors and returning hotel guests to weddings, private celebrations, and external conference clients.

But Schloss Leopoldskron is not just a hotel. It's not just a Schloss either. It's the programmatic home of Salzburg Global, an international non-profit organization whose mission is to overcome barriers and open up a world of better possibilities. Owned and operated by Salzburg Global since 1947, Schloss Leopoldskron became a hotel in 2014 to support the organization’s mission and ensure the long-term preservation of this historic property.

Salzburg Global, which operates the hotel,  is where open-minded leaders from around the world gather for breakthrough conversations on pressing global issues. Since 1947, it has welcomed over 40,000 Fellows to more than 1,000 sessions from countries worldwide.

Salzburg Global creates spaces where diverse groups of leaders can question assumptions, embrace nuance, and move past fixed ideas. Schloss Leopoldskron is a sanctuary where international seminars, cultural events, and life's most cherished celebrations can flourish in the spirit of openness, informality, and personal connection.

In short, hospitality is the heart of Salzburg Global and Schloss Leopoldskron, where every guest and visitor feels genuinely welcomed. This is a place for incomparable experiences: a Schloss with a mission.

We seek to be an exemplary international institution in terms of equity and environmental sustainability. We strongly encourage candidates from all backgrounds to apply and join us in our work.

About the role

The General Manager, Hospitality provides overall leadership for the daily operations of Schloss Leopoldskron. This role sets clear direction for all aspects of hospitality services, develops and supports a strong team of departmental managers, and ensures that guests and Salzburg Global Fellows consistently experience the highest standards of service and care.

The General Manager is part of Salzburg Global’s senior management team, contributing to strategic planning and decision-making related to hospitality operations and services.

The General Manager is a visible ambassador for Schloss Leopoldskron and Salzburg Global, representing the property’s unique character and mission to external partners and visitors. Working in close partnership with departmental managers, the General Manager oversees operations, guest experience, revenue and financial performance, workforce development and events.

This position requires an experienced, thoughtful leader who is comfortable in a hands-on environment, values clear processes and open communication, and is committed to sustaining and strengthening a collaborative, inclusive workplace culture.

Key Responsibilities

Leadership and Strategic Development

• Oversee hotel strategy in line with the organization’s mission and goals.

• Actively communicate the vision, goals, and priorities of the organization and our hospitality services to the team.

• Expand upon existing business opportunities to leverage our facilities and team most effectively,

• Lead a strong team of departmental managers and foster a culture of shared problem-solving, open communication, and mutual respect.

• Approach change thoughtfully and collaboratively, balancing improvements with stability, while encouraging broad and flexible thinking about strategic opportunities and challenges.

Operations and Service

• Oversee all aspects of hotel operations, including accommodation, front desk, food and beverage, events, maintenance, and housekeeping, and our food and beverage services - comprising an events kitchen, banquet and service team, and a newly established bar (2025). While we do not operate a restaurant, the General Manager is responsible for the planning and oversight of all F&B operations..

• Ensure services are delivered to consistently high standards that reflect the mission of Salzburg Global and the character of Schloss Leopoldskron.

• Work alongside department managers to plan, monitor, and improve daily workflows and processes.

• Monitor the hotel’s performance through analysis of guest satisfaction systems and reports and initiate enhancements and corrective action where necessary.

Decision-Making and Process Management

• Define and communicate clear processes for decision-making and accountability within the hospitality team.

• Establish regular communication channels to share progress, address issues, and celebrate successes.

• Move projects and operational initiatives forward with clarity and consistency.

Revenue and Financial Oversight

• Develop and implement strategies to achieve maximum profitability and manage costs responsibly in line with Salzburg Global’s mission.

• Monitor budgets and financial performance in partnership with the Finance department.

• Identify strategic opportunities to build upon the financial sustainability of hospitality services in line with organizational goals and mission.

Guest Experience and Hosting

• Serve as a representative of Salzburg Global and Schloss Leopoldskron, welcoming a diverse international community including overnight guests, returning clients, event participants, wedding and conference guests, and Salzburg Global Fellows.

• Ensure that the guest experience reflects the mission and distinctive character of the property and our organization.

• Build and sustain strong relationships with returning guests, partners, and supporters, reinforcing trust and connection.

• Take an active, visible role in hosting events and gatherings, modeling welcoming and professionalism.

• Support a culture of openness and care across all guest interactions. 

What we offer

We are proud to offer our employees a range of benefits, including:

• Flexible working hours to support a healthy work-life balance

• Comprehensive training and development opportunities to help you achieve your career goals.

• The chance to be part of a truly unique organization in an extraordinary setting — - not a typical hotel, but a historic home to international dialogue, creativity, and a diverse mix of guests and cultural events.

• Relocation support for candidates outside of Salzburg

• The salary is commensurate with qualifications and experience.

At Schloss Leopoldskron, we believe that our team is our most valuable asset. We are committed to creating a supportive and inclusive work environment that fosters personal and professional growth. As General Manager, Hospitality, you will have the opportunity to lead a diverse and dynamic team, where your contributions will be valued and celebrated.

Qualifications

• Significant experience in leadership roles, preferably within independent hotels, historic venues, or other hospitality settings outside of major chain environments.

• A track record of successfully managing multi-department operations that include accommodation, events, and food & beverage services, ideally in properties of comparable scale and character.

• Experience leading teams of at least 20 staff, with a focus on collaboration, clear communication, and professional development.

• Strong financial and operational acumen, with the ability to balance revenue performance and high service standards.

• A leadership approach that is hands-on and supportive, fostering an inclusive culture where people feel valued and motivated.

• Skilled in defining processes and moving projects and operational initiatives forward with clarity and consistency.

• Committed to open, regular communication about progress and priorities, ensuring alignment across teams.

• Excellent communication skills in both German and English are essential.

• An appreciation for historic properties and the unique responsibilities and opportunities they present.

• Alignment with, and enthusiasm for, the mission of Salzburg Global.

How to Apply 

To apply, please submit a cover letter and resume highlighting your relevant experience. Expressions of interest will be reviewed as they are received. No phone calls please. 

We are an Equal Opportunity Employer and do not discriminate against applicants or employees. 

Sustainable business practices are our highest priority in all areas. We encourage creative, equitable, and sustainable change and develop environmentally conscious and socially responsible practices at all levels. We believe that every team member plays a critical role in our journey toward sustainability.