Front Office Supervisor (m/f/d)

Are you an excellent communicator who remains positive even in challenging situations? Are you reliable, solutions-oriented, and enjoy supporting a team to deliver outstanding guest service? If so, we look forward to welcoming you as Front Office Supervisor at Schloss Leopoldskron in Salzburg, Austria!

WHO WE ARE

Nestled by a small, idyllic lake and surrounded by 17 acres of stunning grounds, Schloss Leopoldskron is a historic hideaway just minutes from Salzburg’s Old Town. Built in 1736, our exclusive location offers 55 rooms, 12 palace suites, and two townhouses. With breathtaking views of the Alps and Hohensalzburg Fortress, we provide our guests with truly unforgettable experiences.

Schloss Leopoldskron is more than just a hotel—it’s also the home of Salzburg Global, an international non-profit organization whose mission is to overcome barriers and open up a world of better possibilities.

WHAT WE OFFER

We are proud to offer our employees a range of benefits, including:

• Flexible working hours to support a healthy work-life balance 

• Comprehensive training and development opportunities to help you achieve your career goals, including support with German language courses

• A collaborative and vibrant work environment

• Complimentary meals during your shifts

• Free on-site parking

• Relocation support for candidates outside of Salzburg

• Special rates for Schloss Leopoldskron and discounts for local tourism attractions

• Complimentary access to the fitness center

• Bonus payment based on organizational performance 

• Starting salary of EUR 2.500,00 gross monthly (variable based on qualifications and experience) paid 14 times per year

At Schloss Leopoldskron, we believe that our team is our most valuable asset. We are committed to creating a supportive and inclusive work environment that fosters personal and professional growth. As Front Office Supervisor, you will have the opportunity to work alongside a diverse and dynamic team, where your contributions will be valued and celebrated.

WHAT YOU'LL BE DOING

• Perform check-in and check-out procedures and ensure all processes run smoothly.

• Ensure that all guests receive excellent care and support, including escorting suite guests to the Schloss.

• Coordinate and review arrival lists and daily tasks to guarantee seamless operations.

• Take responsibility for handling guest complaints and ensure appropriate solutions.

• Develop standards and processes to improve the quality of guest service.

• Support the planning and implementation of internal projects to optimize guest service.

• Take responsibility for maintaining health, safety, and quality standards.

WHO WE’RE LOOKING FOR

• Experience in the hospitality industry, preferably in Reception or Front Office.

• Familiarity with hospitality industry standards.

• Proficiency in written and spoken German and English; knowledge of additional languages is a plus.

• Strong customer orientation and a professional attitude.

• Excellent leadership and communication skills, with the ability to motivate and support a team.

• Outstanding organizational skills and time management.

• Experience with Protel or similar systems.

At Schloss Leopoldskron, we are committed to providing a warm and inclusive environment for all our hotel guests, visitors, and program participants.

We are an equal opportunity employer and aim to be an exemplary international institution in fostering diversity, equity, and inclusion of our workforce. In all of our departments, we are looking for employees who share our mission and values. We strongly encourage candidates from diverse backgrounds (including communities of color, the LGBT community and people with disabilities) to apply and join us in our work.