Job description
Are you an excellent communicator who remains positive even in challenging situations? Are you reliable and do you have a customer-oriented attitude? If so, we want you to join our team at Schloss Leopoldskron in Salzburg, Austria as Receptionist!
WHO WE ARE
Nestled by a small, idyllic lake and surrounded by 17 acres of stunning grounds, Schloss Leopoldskron is a historic hideaway just minutes from Salzburg’s Old Town. Built in 1736, our exclusive location offers 55 rooms, 12 palace suites, and two townhouses. With breathtaking views of the Alps and Hohensalzburg Fortress, we provide our guests with truly unforgettable experiences.
Schloss Leopoldskron is more than just a hotel—it’s also the home of Salzburg Global, an international non-profit organization whose mission is to overcome barriers and open up a world of better possibilities.
WHAT WE OFFER
We are proud to offer our employees a range of benefits, including:
Flexible working hours to support a healthy work-life balance
Comprehensive training and development opportunities to help you achieve your career goals, including support with German language courses
A collaborative and vibrant work environment
Complimentary meals during your shifts
Free on-site parking
Relocation support for candidates outside of Salzburg
Special rates for Schloss Leopoldskron and discounts for local tourism attractions
Complimentary access to the fitness center
Bonus payment based on organizational performance
Salary: starting at EUR 2.200,00 gross monthly (variable based on qualifications and experience) paid 14 times per year
At Schloss Leopoldskron, we believe that our team is our most valuable asset. We are committed to creating a supportive and inclusive work environment that fosters personal and professional growth. As Receptionist, you will have the opportunity to work alongside a diverse and dynamic team, where your contributions will be valued and celebrated.
WHAT YOU'LL BE DOING
Perform check-in and check-out procedures
Escort our suite guests to the Schloss
Review arrival lists to welcome guests
Assist our guests and respond to their inquiries
Identify the needs of our guests and build a relationship with them
Support guests with specific tasks (e.g., booking services or restaurants, confirming travel arrangements, taking messages)
Handle guest complaints and refer them to management if necessary
Ensure compliance with health and quality standards
Job requirements
WHO WE’RE LOOKING FOR
Ideal starting date: January 2025
A first experience in the hotel industry, ideally in Reception/Front Office
Familiarity with hospitality industry standards
Proficiency in German and English; knowledge of additional languages is an advantage
Computer skills
Experience with Protel (desirable)
A customer-oriented and professional attitude
An open-minded personality
Excellent communication skills
Outstanding organizational and time management skills
At Schloss Leopoldskron, we are committed to providing a warm and inclusive environment for all our hotel guests, visitors, and program participants.
We are an equal opportunity employer and aim to be an exemplary international institution in fostering diversity, equity, and inclusion of our workforce. In all of our departments, we are looking for employees who share our mission and values. We strongly encourage candidates from diverse backgrounds (including communities of color, the LGBT community and people with disabilities) to apply and join us in our work.
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